Terms & Conditions

Last updated: 24 October 2026

These Terms & Conditions apply to transfers booked through https://brisktransfers.com and to the use of the Brisk Transfers driver app. By making a booking or creating a driver account, you accept these terms. Please also read our Privacy Policy.

Legal notice
Our service
Making a booking
Prices and payment
Cancellations and refunds
Changes to a booking
Pickup and your journey
Passengers, luggage and child seats
Liability
Complaints
Terms for drivers using the app
Use of the website and app
Changes to these terms
Applicable law

1. Legal notice

In accordance with Spanish Law 34/2002 on Information Society Services (LSSI), this website is owned by:

Brisk Transfers, S.L., CIF B22625545
Registered address: Carrer dels Pescadors, 49, 08003 Barcelona, Spain
Registered in the Registro Mercantil de Barcelona, Hoja B-638167, Folio 1, Inscripción 1 (EUID ES08005.000729732)
Email: contact@brisktransfers.com · Phone: +34 643 17 63 65

2. Our service

Brisk Transfers arranges private airport and city transfers. We take your booking and payment, assign a driver and provide customer support. The journey itself is carried out by independent professional drivers or transport companies who hold the transport licence required by law (VTC licence) and the required insurance. The driver or transport company is responsible for the vehicle, its licence and its insurance during the journey.

3. Making a booking

You must be at least 18 years old to book.
Please give accurate details: pickup and drop-off addresses, date and time, number of passengers, luggage, child seats, a phone number we can reach you on during the trip, and your flight number for airport pickups.
Your booking is confirmed once your payment is accepted. You will receive a confirmation email with your booking reference. You can check its status on our Track Booking page.
If you book a return trip, it is handled as two separate journeys (outward and return).

4. Prices and payment

The price is shown in euros before you pay. It is calculated from the route distance, the vehicle you choose and any child seats you request.
Higher prices may apply at peak times. If they do, this is shown clearly before you pay.
Payment is made online by card through Stripe, a secure payment provider. We do not see or store your full card details.
The price you pay is the price of your transfer as booked. Changes you request afterwards (for example a different address or extra stops) may change the price.

5. Cancellations and refunds

Free cancellation up to 24 hours before pickup.

24 hours or more before the pickup time: you can cancel free of charge and receive a full refund.
Less than 24 hours before the pickup time: the booking cannot be refunded.
No-show: if you are not at the pickup point and we cannot reach you, the booking is treated as used and is not refunded.
If we cancel (for example because no vehicle is available), you receive a full refund.
To cancel, email contact@brisktransfers.com or call +34 643 17 63 65 with your booking reference. The time we receive your request counts as the cancellation time.
Refunds go back to the card you paid with. They usually appear within 5–10 business days, depending on your bank.

Passenger transport services are excluded from the 14-day right of withdrawal for contracts made at a distance under Spanish and EU consumer law, so the cancellation rules above apply instead.

6. Changes to a booking

To change the date, time, addresses or passengers, contact us as early as possible. We will try to accommodate your request, and we will tell you before confirming if the change affects the price.

7. Pickup and your journey

Please be ready at the pickup point at the booked time.
For airport pickups, give us your flight number so the driver can follow your arrival.
Keep your phone on and reachable around the pickup time. If you cannot find your driver, call us on +34 643 17 63 65.
Journey times are estimates. Traffic, weather, road works and similar events can cause delays.

8. Passengers, luggage and child seats

Each vehicle has a maximum number of passengers and suitcases, shown when you book. Please choose a vehicle that fits your group and luggage. The driver may refuse to carry passengers or luggage beyond the vehicle's capacity, for safety reasons.
Children must travel in a suitable child seat where the law requires it. Request child seats when you book.
All passengers must wear a seat belt and follow the driver's safety instructions. Smoking is not allowed in the vehicle.
Passengers are responsible for damage or excessive soiling they cause to the vehicle.

9. Liability

We are responsible for handling your booking, payment and customer support with due care.
We are not responsible for delays or failures caused by events outside our reasonable control, such as severe weather, road closures, strikes, accidents or flight delays.
We are not responsible for missed flights or connections unless they are caused by our own fault. Please allow enough time for your journey.
Nothing in these terms limits liability that cannot be limited by law, or your rights as a consumer under Spanish and EU law.

10. Complaints

If something went wrong, please tell us at contact@brisktransfers.com with your booking reference, and we will do our best to resolve it. You may also request an official complaint form (hoja de reclamación) at any time.

11. Terms for drivers using the Brisk Transfers app

11.1 Who can register

You must be at least 18 years old and hold a valid driving licence.
You must hold the licence required to carry passengers (VTC licence, or work for a company that holds it), and the insurance required by law for the vehicle you use.
New accounts are reviewed and approved by Brisk Transfers before you can sign in. We may ask for documents to verify your licence, insurance and identity.

11.2 Using the app

Keep your sign-in details private. You are responsible for activity on your account.
Update each ride's status accurately and on time (heading to pickup, arrived, ride started, ride completed), so customers and our team know where the ride is.
The app uses your location during an active ride to record the route. See the Privacy Policy.
Treat customers with respect, follow traffic laws and keep the vehicle clean and safe.
Use customers' personal details only to carry out the ride, and never keep or share them afterwards.
If you cannot do a ride assigned to you, cancel it in the app as early as possible so it can be reassigned.

11.3 Suspension and closing your account

We may suspend or close an account that breaks these terms, provides false information, or no longer holds a valid licence or insurance.
You can delete your account at any time in the app (Account → Delete account) or with our account deletion form. See the Privacy Policy for what is deleted and what we must keep by law.

12. Use of the website and app

The content, design, logo and software of the website and app belong to Brisk Transfers, S.L. or its licensors. You may use them only to book transfers or, as a driver, to carry out rides. You must not misuse them, for example by trying to access other people's data, interfering with their operation or copying their content.

13. Changes to these terms

We may update these terms. The version that applies to a booking is the one published when you made it. We will tell drivers about important changes in the app or by email.

14. Applicable law

These terms are governed by Spanish law. If you are a consumer, you may bring a claim before the courts of your place of residence. In all other cases, the courts of Barcelona have jurisdiction.

Questions about these terms? Contact us at contact@brisktransfers.com or visit our Contact & Support page.